FAQs

Tell me more about La Bottega del Gusto & the Gourmet Food Products you offer –

La Bottega del Gusto is a sister concern of Chenab Impex Pvt. Ltd. which has been spreading the love of Good Food for over a decade through the Fine Ingredients it brings in and the World’s Best Food Brands that it soley represents in India.

Through this website we are enabling you to enjoy all your favourite Gourmet Brands right at home at great prices and also share this Good Food through our Gourmet Gifting services.

Gourmet Food products are made from the highest quality ingredients and have a superior taste and flavour. They represent the region where they originate from in the true sense of flavour and texture.

Since Chenab Impex only represents the World’s finest brands you will find on our website a selection of the highest quality food products.

Terms used – explained :-

Artisanal products – Artisanal prodcust are handmade products made by skilled manufactures who have probably been handed down these skills through the generations.

Organic products – Organic foods are produced using methods of organic farming – with limited modern synthetic inputs such as synthetic pesticides and chemical fertilizers, though organic pesticides, such as Bt toxin, are still used. Organic foods are also not processed using irradiation, industrial solvents, or chemical food additives.

Fairtrade  – Fairtrade is an organized social movement that aims to help producers in developing countries to make better trading conditions and promote sustainability. It advocates the payment of a higher price to exporters as well as higher social and environmental standards. It focuses in particular on exports from developing countries to developed countries, most notably handicrafts, coffee, cocoa, sugar, tea, bananas, honey, cotton, wine, fresh fruit, chocolate, flowers, and gold.

Gluten Free products  – A gluten-free product is a product that excludes gluten. Gluten is a protein composite found in wheat (including kamut and spelt), barley, rye and triticale.

Where all do you deliver?

We currently only deliver in Mumbai city and offer Cash on Delivery , Credit/Debit Card payment options. In case you face any difficulties while checking out, please call us or write to us at: customercare@labottegdelgusto.in

We are working on spreading the love of Good Food to other cities , please feel free to write to us !

How do I place an order?

You can place your order online on our website or by giving us a call on 022-8471623 (Our phone order service is available from 10 am-5 30 pm Mon-Fri and 10 am-3 pm on Saturdays)

In how many days will I receive my Gourmet Box?

All orders are delivered within 2 business days (i.e. excluding Sundays and bank holidays).

We constantly track all orders once they leave our warehouse and in case of any delay in delivering your parcel, we will be in touch with you.

How do I make payments?

You can make payments via Cash on Delivery & Credit/Debit Card.

I cannot find my credit/debit card listed in your payment options. What do I do?

Most major credit/ debit cards are  integrated on our website. If you are however unable to pay by card, you can always pay via cash on delivery.

I want to give someone a gift. How do I go about this?

Great ! Spreading the love of Good Food makes us super happy ! You can send Gourmet gifts through :

  1. Select the products you like , while checking out please tick the option that says “this is a gift” and enter your gift message! You will be charged marginally for ‘Gift wrapping’ .
  2. You could send a pre packaged gift as shown on the website (subject to availability of products) .
  3. You can call us / email us on customercare@labottegadelgusto.in and we will help you create a wonderful Gourmet Gift for your loved ones.
  4. You could gift a Gourmet gift card and let your loved one use it to choose products of their choice from our website. Please email us on customercare@labottegadelgusto.in to know more about this service.

A product I like is sold out / unavailable on your website :-

We represent only the World’s finest food brands. In case you have a specific product that you would like to buy from us, please write to us on: customercare@labottegadelgusto.in and we will try our best to get this product as part of our portfolio as soon as possible!

Our products are widely loved and may get sold out. In such a case please email us so that we know you what you’re missing and we will intimate you as soon as the product is available with us.